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Relief Care is a digital platform designed to connect care givers, healthcare facilities, and care seekers. It provides a streamlined solution for staffing, job searching, and care delivery. Care givers can find flexible work opportunities, healthcare facilities can fill temporary staffing gaps quickly, and care seekers can book qualified professionals for at-home or personal care services.
Relief Care serves three main types of users:
Care Givers: These are licensed nurses, PSWs, caregivers, and other certified health workers who use the platform to find and accept flexible shift-based work opportunities.
Healthcare Facilities: These include clinics, long-term care homes, hospitals, and other organizations that post job listings and use the platform to hire temporary or on-demand staff.
Care Seekers: These are individuals or families who need personal healthcare assistance at home. They use the platform to search for and book vetted care givers directly.
Yes, Relief Care is accessible across Canada. We are currently focusing operations in Ontario and expanding nationwide as our network grows.
Signing up and browsing the platform is free for all user types. Fees or charges may apply based on the services used, but there are no hidden service fees for care givers and care seekers.
As an early access member, we are currently waving off any fees for the subscription. Pricing is subject to change at any time.
All care givers undergo strict document, license verification and criminal background checks. Facilities are also vetted for compliance. Transparent ratings and review systems are in place for all users, and our support team monitors activity to ensure professionalism and safety across the board.
Relief Care has a dedicated support team available through the app and email to assist with any issues, questions, or concerns you may have.
Q: Is there a specific link or page for facilities to sign up?
A: Yes, healthcare facilities can sign up at www.reliefcare.com/sign-up.
Q: What information does my facility need to provide upon registration?
A: Facilities must provide their location, business type, and business name during registration. Once registered, facilities can independently create and manage job postings.
Q: Is registration immediate, or does it require approval first?
A: Registration is generally almost immediate, though some businesses may require additional approval based on their specific type or regulatory considerations.
Q: What specific credentials or documentation must facilities submit for verification?
A: Facilities may be required to submit:
License Verification: Operating licenses or certifications from health authorities.
Accreditation Documents: Proof of accreditation from recognized bodies.
Insurance Verification: Valid general and professional liability insurance documents.
Business Documents: Business registration papers and Tax Identification Number (EIN).
Safety and Compliance Reports: Health and safety compliance reports (e.g., OSHA).
Staffing and Background Check Procedures: Documentation of internal credential verification processes.
Q: How long does facility verification typically take?
A: Verification typically takes 1-2 business days after all the correct documentation has been submitted.
Q: What factors might delay the approval process?
A: Delays may occur based on the business type and the verification times of submitted documents.
Q: Is the staff booking process immediate, or does it require approval first?
A: The booking process is very quick. Once your job listing is posted, care givers can immediately view and apply.
Q: How will my facility be notified when staff members confirm their availability?
A: You will receive immediate notifications through both the Relief Care app and email as soon as a care giver applies to your job posting.
Q: Can my facility access professional profiles before making a selection?
A: Yes, only vetted care givers can apply, and you can view their professional profiles, including experience and ratings.
Q: Can facilities directly invite or request specific care givers?
A: Yes, you can list specific requirements for the job posting to target particular professionals.
Q: Does Relief Care provide recommendations or automated matching of professionals?
A: This feature is currently in development and will be available soon.
Q: What verification processes do care givers undergo?
A: Professionals undergo rigorous document verification, license checks and criminal background checks before being approved to apply for jobs.
Q: Does Relief Care have a rating or review system for professionals?
A: Yes, Relief Care features a transparent rating and review system to ensure continuous quality and accountability.
Q: Are care givers regularly re-verified or monitored for ongoing quality assurance?
A: Yes, professionals are continually monitored and periodically re-verified to maintain high standards of compliance, safety, and service quality.
Q: How can I sign up for Relief Care?
A: You can sign up easily through three methods:
Q: What are the steps involved in the registration process?
A: Registration is quick and straightforward. Simply click “Sign Up” on your chosen platform and enter basic information such as your name, address, phone number, and location. After initial registration, you will have immediate access to view job postings and explore the app features. However, to fully apply for jobs, connect with healthcare facilities, and receive payments, you’ll need to provide additional details and complete the care giver verification process.
Q: Are there any restrictions on who can sign up?
A: Relief Care is currently available Canada-wide, initially focusing on Ontario, with plans to expand nationwide shortly. Accepted care givers are clearly listed in the app and on our website’s FAQ section. All experience levels are welcome to join.
Q: Do I need to wait for approval before accessing my account?
A: No, care givers can access their accounts immediately upon sign-up. However, you must submit additional information and pass our vetting process before being able to provide healthcare services through the Relief Care platform.
Q: Which specific documents or credentials must care givers submit for verification?
A: care givers must submit:
Q: Are there different document requirements depending on the healthcare role?
A: Yes, while the overall sign-up process remains consistent, specific document requirements vary depending on the healthcare role, reflecting legal work requirements in Canada.
Q: Is there a preferred format or method for uploading these documents?
A: Documents should be uploaded as files or clear photos directly through the app during the registration process.
Q: How long does the verification process typically take?
A: The verification process typically takes 1-2 business days. While the app’s basic features are immediately accessible after signing up, the ability to apply for jobs and receive payments becomes available only after successful verification.
Q: Is there any onboarding, orientation, or training required before accepting shifts?
A: No. Once your submitted documents, licenses and criminal background check is complete, you can immediately start accepting shifts.
Q: What factors could delay me from accepting shifts immediately?
A: The primary factor that could cause delays is incomplete documentation. Ensure all necessary documents and credentials are fully submitted to avoid delays.
Q: Will I be notified when I’m cleared to start accepting shifts?
A: Yes. You will receive notifications both within the Relief Care app and via email as soon as your verification is complete and you’re cleared to accept shifts.
Q: How can I view and select available shifts?
A: Inside the Relief Care app, navigate to the “Jobs” tab located on the lower navigation bar, then select “Job Search” from the top tab. Here, you can view and apply for all available job postings.
Q: Can I set specific preferences for shifts?
A: Yes. You can easily filter job postings by date, newest to oldest postings, set a minimum salary, location preferences, and more, directly on the job postings page.
Q: Are shift bookings confirmed instantly, or do they require approval first?
A: Shift bookings require approval from the respective businesses. Once approved, you’ll receive a notification confirming your booking.
Q: Can I cancel shifts after booking?
A: Yes, you can cancel shifts, provided you give at least 24 hours’ notice. If cancelling within the same day ( less than a 24 hour window of the shift ) your account will be marked with a strike. After a certain number of strikes, Relief Care may revoke the account at our discretion.
Q: Are there penalties or specific rules regarding cancellations?
A: If you cancel within 24 hours of your scheduled shift, your account will receive a strike. After accumulating a certain number of strikes, ReliefCare reserves the right to revoke your account. Additionally, healthcare facilities and care seekers can submit reviews after each completed shift, which will be publicly displayed and visible to all future users on the app.
Q: What is the payment schedule for care givers?
A: Once a shift is completed, ReliefCare processes your payment immediately. However, it may take up to 5 business days for the funds to appear in your bank account, depending on your financial institution’s processing times.
Q: What payment methods does Relief Care support?
A: Currently, Relief Care supports payments via Visa, Mastercard, Amex and Apple Pay, Google Pay.
Q: Is there a minimum amount required before payments are released?
A: No, there is no minimum amount required to receive your payment.
Q: Are payments subject to deductions such as taxes or service fees?
A: Caregivers working with ReliefCare are considered independent contractors. This means you will receive the full amount for each completed shift upfront, without any tax deductions. As an independent contractor, you’re responsible for reporting your income and handling your own tax obligations accordingly.
ReliefCare applies only a 10% transaction fee on each payment. Apart from this fee, caregivers retain the full payment for their services.
Q: How can I resolve payment issues or disputes?
A: If you experience any payment issues or disputes, our dedicated support team is available to assist you promptly.
Q: How do I register as a care seeker?
A: You can register easily through our websites sign up page at www.reliefcare.com/sign-up or by downloading our app available for Android and iPhone devices through the Google Play and Apple App Stores.
Q: What information is required to register?
A: Basic personal information, such as your name, contact details, and location, is required to set up your account.
Q: Is registration immediate, or does it require approval?
A: Registration for care seekers is immediate, and you can start exploring available Care Givers (healthcare professionals) as soon as your account is created.
Q: Can I book care givers immediately upon registration?
A: Yes, you can immediately search, filter, and book care givers after registering and logging into your account.
Q: Can I filter or search for professionals based on my specific needs?
A: Yes, the platform allows you to filter care givers by specialties, location, availability, and more, ensuring you find a suitable match quickly.
Q: How quickly do professionals typically respond to bookings?
A: Typically, professionals respond promptly, and you’ll receive notifications immediately within the app and via email when they confirm your booking request.
Q: Can I view detailed profiles of care givers?
A: Yes, you can view comprehensive profiles, including experience, certifications, specialties, and ratings from previous care seekers.
Q: Can I directly invite specific professionals?
A: Yes, you have the option to request specific care givers directly by detailing your preferences in your booking request.
Q: Does Relief Care provide recommendations or automated matches?
A: This feature is currently under development and will be available soon.
Q: What is the cancellation or rescheduling policy?
A: You can cancel or reschedule bookings without penalty, provided you give at least 24 hours’ notice.
Q: Are there fees or penalties associated with cancellations or rescheduling?
A: Currently, no penalties or fees apply, but timely communication is encouraged to maintain good relationships with care givers.
Q: How can I manage cancellations or rescheduling?
A: You can manage all cancellations or rescheduling easily through the Relief Care app or by contacting support.
Q: What vetting processes do care givers undergo?
A: Professionals undergo a thorough vetting process, including verification of government-issued IDs, professional licenses, certifications, and diplomas. This ensures all listed professionals meet necessary qualifications and standards.
Q: Is there a review or rating system available?
A: Yes, Relief Care maintains a transparent rating and review system that allows care seekers to view feedback from previous engagements, ensuring consistent service quality.
Q: Are care givers monitored for ongoing compliance and quality assurance?
A: Yes, Relief Care continuously monitors care givers to ensure they meet ongoing compliance, safety, and service standards.
Empowering Healthcare Workers & Businesses by providing a safe and trusted platform for instant collaboration.
Relief Care is a technology platform that connects healthcare providers (care givers) with individuals and businesses seeking care services (care seekers). We do not employ, recommend, or endorse any care givers or care seeker. Users are solely responsible for evaluating and selecting care arrangements, and for complying with applicable laws regarding employment or service relationships. Relief Care does not guarantee the accuracy of information provided by users or verify identities unless otherwise stated. Please refer to our Terms of Use and Privacy Policy for additional information.