Care Seekers

Taxes & Payments — How Taxes Work for Care Seekers

Effective Date: June 23, 2026

Relief Care operates only in the Province of Ontario, Canada. The taxes that may apply to your bookings are Canadian — in practice, this means Ontario HST (Harmonized Sales Tax).

What may be taxed?

A typical booking has two parts, which can be taxed differently:

• Platform fee — the fee you pay Relief Care for use of the marketplace and payment service. This is generally subject to HST.
• Care services — the amount paid to the Care Giver. Some health care services in Canada are exempt from GST/HST. Whether an exemption applies depends on the exact nature of the service and the Care Giver's credentials.

As a result, you may see HST applied to the platform fee but not to the care service, depending on the specific facts of the booking.

When tax applies, it is calculated and added at checkout, and itemized on your receipt.

Note: Even where Relief Care is not required to collect tax on a particular transaction, you may still have your own obligations (for example, self-assessing tax or business reporting). Speak with a tax professional about your situation.

Why did my tax change?

Your tax may change for a few reasons:

• Address update — your billing address or service location was updated.
• Legislative change — the federal or Ontario government changed a tax rule or rate.
• Taxability change — the tax status of a specific fee or service changed under the applicable rules.

Relief Care does not set government tax rates; we apply them as required by law.

Keeping things accurate

To make sure your receipts reflect the correct tax:

1. Keep your billing address and account details up to date in your settings.
2. Save your receipts and invoices for your records.

For business Care Seekers

If your organization is registered for GST/HST, your Relief Care receipts will show the HST charged on platform fees. Consult your accounting professional about whether you can claim Input Tax Credits (ITCs).